Please allow up to 10 working days for the funds to be returned to your account. When we receive your item, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. Please note that we cannot offer a refund or exchange on special order items or items that have been engraved or sized at your request.įor security reasons, we do not store customer card details at Hirsh. We strongly recommend you use secure recorded delivery for this as we cannot be held responsible for the non-delivery of returned goods. When returning your item, please pack your parcel securely in the original Hirsh box. Please be aware that we cannot refund delivery charges.
BLACK OPAL FULL
Items can be returned within 14 days and we will be happy to arrange an exchange or a full refund for you. If you live outside of these countries call us on on +44 (0)20 7499 6814 or and we can quote you an up to date charge. If your diamond is certificated, than the certificate will be shipped with the valuation. Please contact us if you need a hard copy. Valuations for all items are sent by email after the item has been shipped. Hirsh London takes no responsibility for import charges incurred. International clients may be liable for import duties. International delivery times may vary due to customs. Deliveries will need to be signed for and photographic identification is required. Upon placing an order, clients will be contacted within 48 hours with an estimated delivery date which is dependent on courier availability.Īll items are sent via Royal Mail Special Delivery in the UK or by either Fedex or Brinks internationally. We usually aim to ship items within three working days but please allow extra time in view of the current global situation.
BLACK OPAL FREE
We offer free hand-delivery within the M25, free delivery in the UK and these International destinations: Australia, Bahrain, Canada, E.U, Hong Kong, Iceland, India, Israel, Japan, Lebanon, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, South Africa,
All items are sent via Royal Mail Special Delivery in the UK or by either Fedex or Brinks internationally. We aim to ship items within three working days but please allow extra time at weekends, bank holidays and during our busy Christmas period. We offer free hand-delivery within the M25, free delivery in the UK and these International destinations: Australia, Bahrain, Canada, E.U, Hong Kong, Iceland, India, Israel, Japan, Lebanon, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Turkey, U.A.E.